Acceptance of Terms

By accessing or using the Tokyo Beauty website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

We reserve the right to update these terms at any time. Continued use of the website after any changes constitutes your acceptance of the new terms.

Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

Prices are listed in the currency displayed on the website and may be subject to change without notice. Payment must be made in full at the time of purchase. We accept all major credit cards and other payment methods as listed at checkout.

Once payment is confirmed, you will receive an order confirmation email. Please review all details carefully — name, email, shipping address, phone number, and any order notes — and contact us within 2 hours if any corrections are needed.

Product Descriptions

We make every effort to display our products as accurately as possible. However, colors and textures may appear slightly different depending on your screen settings. Product descriptions are provided in good faith but are subject to change.

If a product you receive differs significantly from its description, please contact us within 7 days of delivery.

Order Cancellations

Once an order has been placed, cancellations or refund requests made without a valid reason are generally not accepted. If you have a special circumstance and your order has not yet been shipped, please contact us by email as soon as possible and we will review your case individually.

Once your order has been shipped, cancellation is no longer possible.

Limitation of Liability

Tokyo Beauty shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim arising from a purchase shall not exceed the amount paid for the product in question.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to customs delays, natural disasters, or carrier issues.

Intellectual Property

All content on the Tokyo Beauty website — including text, photography, graphics, logos, and product designs — is the property of Tokyo Beauty and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Japan. Any disputes arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of Japan.

Contact & Communication

For all inquiries, please contact us by email only. Due to the high volume of messages on social media, customer messages sent via Instagram, LINE, or other platforms may be missed. We respond to all emails within 24 hours.